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"Всех, кто понял смысл жизни, психиатр принимает вне очереди".

Business English

ESL Telephone Talk

Talking on the telephone can be difficult for a couple of reasons.
First of all, you cannot see the person you are talking to, so you cannot see his or her body language and "read" his or her face.

Talking on the phone also requires its own special set of words and phrases.
Here is a helpful reference chart that will help you speak on the telephone phone with confidence in business and personal situations.
We hope you find this helpful.
Now if you can only find somebody to pay for your cell phone bill you will be all set!

Introducing yourself. Phrases to use when you place the call. When calling a general number:
- May I speak with Marina Smith?

- Hello, this is John Block calling for Marina Smith.

- Is Marina Smith in? (informal)
When the person answers the call directly:
- Hi Marina, it’s John calling.
- Good afternoon, Marina. This is John Block from ABC company calling.
Answering the phone.
There are many different ways
to answer your phone.
For calls to your direct line:
- Good morning, this is Marina.
- Good afternoon, XYZ firm. How may I help you?
- Marina speaking.

- XYZ firm, Marina speaking.
For calls to your direct line, when the person asks for you by name:
- Speaking (caller says: “Is Marina there?” and Marina replies: “speaking”).
- This is she / this is he (caller says: “Is Marina in?” and Marina replies “This is she”).
For calls to a general number:
- Thank you for calling XYZ. How may I direct your call?

Connecting someone.
When you answer the phone
and it is for somebody else.
- One minute, I’ll transfer you now.
- Please hold and I’ll put you through.
- Let me see if Jim is available.
- One moment, please.
- Hang on a minute. (informal)
When you need to
put somebody on hold
- Jim is on another line at the moment. Would you like to hold?

- I’m sorry, I have a call on my other line. Can you please hold?
For customer service calls
- All of our operators are currently busy. Please stand by for the next available operator.
When you don’t
understand the caller
- Could you please repeat that?

- I’m sorry, I didn’t catch what you just said.
- Can you please speak a little more slowly?
- Can you please speak a little louder?
Clarifying what your caller says

- Can you please spell that for me?
- How do you spell your last name?
- And that company name again was, JAQ Industries?
- Let me repeat your information to make sure I got it right.
Taking a message for someone
- I'm sorry, John’s not here at the moment. Can I take a message?

- John is in a meeting at the moment. May I ask who’s calling?
- John is at lunch. Would you like to leave a message?
- John has left for the day. Would you like to be put through to his voice mail?
Leaving a message
for someone
- Please tell him that Susan called and ask him to call me back. My number is 999-343-3423.
- Please ask him to call Susan when he gets in.

- He already has my number.
- He’s not in? Please put me through to his voice mail.
- When do you expect him back in the office?
- I need to speak with him on an urgent matter. Please have him call me as soon as he gets in.
Ending a conversation - It’s been great talking with you. I’ve got a meeting now so I better run.
- Thanks for calling. I’ll speak with you again soon.

- I’ve got another call coming in. Good talking to you.
- I better let you go.
- It’s 5 o’clock already. I better let you go.
- Let’s touch base on this again in a few days.

Leaving a voice mail - Hello, this is Marina Smith calling to follow-up regarding your order with XYZ company. Can you please call me back at 999-344-3344.

- Hello, this is John Block from ABC. I’m calling regarding the upcoming conference in Miami. I’ll try you again later today.
- Hi, it’s Marina. Please call me back when you get a minute. (informal)
Recording a voice mail
message on your machine
- Hello, you’ve reached Marina Smith at XYZ company. I’m sorry I’m not available to take your call. Please leave a message and I’ll call you back as soon as I can. Thank you.

- Hello, you’ve reached John Block at ABC. It’s Monday, May 22, and I will be out of the office all day. I will be checking my voice mail from time to time and will return all urgent calls. Thank you.
If you’re going on vacation
- Hello, this is Marina Smith at the XYZ company. I will be on vacation from Friday, May 12 through Monday, May 22. Please leave a message, and I’ll call you back when I return. Thank you.
Phrases for
cell phone calls
The fading signal
- I’m sorry, I’m losing you. Can you call me back?
- I can barely hear you. Let me call you back on my other phone.

- We’re breaking up. I’m having trouble hearing you. Let me call you back later.
The lost call
- Hi, it’s Marina again. Apparently we got cut off.
- Hi, it’s John again. Sorry I lost you. My cell phone dropped the signal.


Often you will need
to spell something out
over the telephone,
such as a last name.

It will help your listener is you offer words for each letter.Give words or names that are very common for each letter.

- My last name is Czarnek. C as in cat, Z as in zebra,
A as in apple, R as in Robert, N as in Nancy, e as in egg, K as in king.

- My registration number is 459N4AF.
That’s 459, N as in Nancy, 4 A as in Apple, F as in Frank.

Новые фразы и английские слова в деловом сленге современного американского варианта английского языка

Touch base with me in a month or so.
Свяжитесь со мной где-нибудь через месяц.
touch base (with somebody) - to talk to someone to find out what is happening about something

Now asking people to repeat

If people do not hear or understand what is said, they may say
  • Sorry? (BrE),
  • What? (informal),
  • (I beg your) pardon? or
  • Pardon me? (AmE).

  1. Mike's on the phone. ~ Sorry? ~ I said Mike's on the phone.
  2. See you tomorrow. ~ What? ~ See you tomorrow.
  3. You're going deaf ~ I beg your pardon?

3 комментария:

  1. Vladimir Putin, President of Russia, has been referred to as a "Teflon leader," although the 2008 Russian financial crisis had some effect on his image among the public.
    Друзьям не встать, в округе
    Без них идёт кино,
    Девчонки - их подруги
    Все замужем давно.
    Но помнит мир спасённый,
    Мир вечный, мир живой
    Серёжку с Малой Бронной
    И Витьку с Моховой
    "Teflon Don" was applied to mafia boss John Gotti, who managed to escape being charged or convicted of crimes for over a decade, despite being the very public leader of a New York crime family.
    Former British Prime Minister Tony Blair was often referred to in the press as "Teflon Tony."
    Ralph Klein, long-time Premier of the Canadian province of Alberta, was referred to as a "Teflon" premier.
    Prime Minister Stephen Harper was also given the label when the Wright-Duffy affair broke out.
    Teflon Taoiseach became a label for Irish Taoiseach Bertie Ahern as scandal after scandal failed to have any lasting effect on him, until he was forced to resign in 2008.
    John Howard, Prime Minister of Australia, was called "Teflon Johnny". Other Australian public figures that have been called "teflon coated" include Premier of Queensland, Sir Johannes Bjelke-Petersen, and Prime Minister Paul Keating.
    Fernando Alonso, a Spanish driver in Formula One racing and double World Champion, earned the nickname "Teflonso" following his exoneration from involvement in the Renault F1 Crashgate controversy.
    TV bloggers appropriated the nickname "Teflon Tim" for American Idol contestant Tim Urban, who appeared on the show's ninth season and repeatedly survived elimination votes despite receiving stinging criticism from the judges.

    In leaked US diplomatic cables it was revealed that the Chancellor of Germany was called "Angela Teflon Merkel" by the staff of the American embassy in Berlin because criticism bounced off her.
    Русский психолог Алексей Султанов изучал физиологические характеристики людей, когда они думали о приятном и неприятном, и обнаружил, что в первом случае улучшалось зрение, обоняние и слух. Эти данные позволяют сделать вывод, что быть оптимистом не только интересно, но и чрезвычайно выгодно!

    Активные люди, которых можно назвать «неисправимыми» оптимистами, как бы формируют вокруг себя поле положительной причинности: все обстоятельства жизни благоприятствуют им. И, действительно, оптимист видит все, что его окружает, совсем в другом ключе, чем пессимист. Он открыт для взаимодействия с миром. И вследствие этого он чаще получает положительные результаты от этого взаимодействия. И сам, своими действиями, формирует это самое поле положительной причинности вокруг себя.
    Таким образом вполне обоснованно можно сказать: Быть несчастным - тяжелая работа! Образно говоря человек затрачивает больше усилий для того, чтобы нахмуриться, чем улыбнуться. Да и другие люди чаще всего шарахаются от него, как от чумы. Ведь своя жилетка мокра от своих слез, не хватало еще и чужих!

    Быть же оптимистом очень выгодно: все другие люди с большим удовольствием тянутся к оптимистам, так как рядом с ними жить проще и веселее.

    Оптимизм - лучшее лекарство в мире!

    1. Территория Хомяка и Кошки - занесла меня нелегкая, на грамоте что-то меня заклинило - не могу вспомнить, как правильно - двухстах или двухста. вот вы - помните? так вот, занесло меня на грамоту русского языка, а там совершенно прекрасные, хоть и местами очень бородатые, анекдоты:

      Иррациональность Бога в том, что он не три-един, как все думают, а пи-един.

      мой вопрос заключается в следующем: как правильно сказать: НЕТ ДВУХСТА ПЯТИДЕСЯТИ ШЕСТИ РУБЛЕЙ или ДВУХСОТ ПЯТИДЕСЯТИ ШЕСТИ?
      Двухста или двухсот рублей? / Форум здесь!
      Правильно ли мы говорим? Первый признак грамотности - умение склонять имена. Более двухСОТ, трёхСОТ, четырёхСОТ, пятиСОТ, шестиСОТ, семиСОТ, восьмиСОТ, девятиСОТ. ( а не "двухСТА,трёхСТА )
      Более двухсот, т.к тут родительный падеж. а "двухста" - это не падеж, это выворот языка. ИзвИните, но, по-моему, так правильнее.
      ГРАМОТА Арепетитор.РУ – справочно-информационный Репетитор онлайн. Орфография. Правописание числительных
      Выберите правильные варианты ответов.
      B составных количественных числительных склоняются все образующие их слова (ДВЕСТИ ПЯТЬДЕСЯТ ШЕСТЬ – ДВУХСОТ ПЯТИДЕСЯТИ ШЕСТИ, ДВУМЯСТАМИ ПЯТЬЮДЕСЯТЬЮ ШЕСТЬЮ)

    2. Сергей Безруков ушел от жены к режиссеру и репетитору английского онлайн — 31-летней Анне Матисон

      Now keep your eyes on the ball — не упускайте из виду основной цели, будьте настороже и начеку
      Our English Language Summer School has been running for over 20 years and provides a structured combination of holiday, study and personal development. for teenagers and children worldwide.